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Palm Court Quality Promise
Palm Court Quality Promise
Palm Court promises the care your loved one receives will be delivered with Honesty, Integrity and Courtesy with the mission of enhancing their quality of life in a safe, caring and loving environment.
Philosophy of Care
Philosophy of Care
No yesterday. No tomorrow. Only today. People with dementia live in the moment. Palm Court is a place where personhood is celebrated and respected, promoting independence and individuality. Through knowing each of our residents' preferences and passions, we are able to enhance the quality of daily experiences and the quality of person-centred care.
“This has been a wonderful afternoon. All thanks to everyone including the Choir. Such a magical time of year, knowing my Dad is so well looked after makes me feel very happy. Thank you everyone, Happy Christmas."
Ali, Daughter of Resident
8th December 2023
It has been a pleasure to come and visit your lovely home. The Carol Concert was great and speaking and listening to some of your residents was a joy. Thank you for the invitation. Have a great Christmas and a Happy New Year."
Mayor of Eastbourne, Candy Vaughan
8th December 2023
“Thank you all staff for a lovely afternoon, the singing has put me in the Christmas mood. The food was excellent, enjoyed the chocolate cake. Thank you again for everything."
Linda, Wife of Resident
8th December 2023
“Dad woke to lots of people and choir singing which he, myself and brother enjoyed. Nice spread. Thank you for always giving your care, much appreciated. Ho! Ho! Ho!”
Diane Daughter of Resident
8th December 2023
“My husband was admitted after a long stay in hospital and it was lovely for him to have his own pleasant room with a garden outlook. He has improved considerably since being there. Staff are so kind patient and caring towards him and the family.”
Margaret , Wife of Resident
15th August 2022
“The staff are always pleasant upon arrival and during my visit and informative if I have any questions. My mum always looks well looked after and presentable. All in all, am very pleased with this nursing home.”
David, Son of Resident
27th August 2022
“Great service, clean rooms. The staff are attentive and caring. My wife seems happy in the environment and is well cared for. In the summer they have a great garden in which my wife can spend time."
BH, Husband of Resident
16th August 2022
“Staff have been unfailingly kind and attentive both to dad and to me when I visit. The nurses take time to keep me informed and talk through his treatment. I'm truly astonished at how much dad has improved under their care. He is now eating and drinking unaided and much more alert, able to hold a conversation.”
Ruth, Daughter of Resident
15th August 2022
Dementia Friends
Palm Court is a Dementia Friend of the Alzheimer's Society where staff attended a session to help raise awareness about living with dementia and how to support relatives.