Resident Care & Well-Being

-24-hour care with personalised plan to cater to each resident, always promoting independence and individuality

-Accommodate different communication needs in line with the Accessible Information Standard (AIS)

-Residents have the freedom to personalise their rooms with pictures and photographs, and any furniture they wish to buy

-A dedicated Well-Being Co-Ordinator to lead activity team and event planning for all residents in 1-1 and group settings.

-Engage residents in meaningful person-centred activities related to their passions, interests and beliefs.

-Sensory Lounge for calming, therapeutic activities, which is also used as a Cinema Room.

Clinical Excellence

-Digital Care Planning using  Person-Centred Software (PCS)

-Carry out clinical assessments on admission

-Work with local specialists such as a  Dietician, Tissue Viability Nurse (TVN) and Catheter Nurse (CN)

-Clinical Risk Meetings to discuss key issues around delivering care and treatment and critical updates

-Invite relatives and resident to review care plans or when their condition changes

Quality Assurance & Compliance

-Ensure the Home is compliant and meets CQC Regulations

in line with new Single Framework and Quality Statements

-Audit the Home once a month and make recommendation for quality improvement

-Daily Walkabout and Safety Huddles with Manager, Training & Quality Assurance Lead and Health & Safety Lead

-Dedicated Training & Quality Assurance Lead to support the Home Manager implement and embed new practices

Dining

-Create an enjoyable dining experience for residents

-Give residents at least two choices of food menu and drinks

-Present food in an appetising manner and serve residents with dignity

Maintenance

-Dedicated Health & Safety Lead to oversee the safe use and management of vital equipment and supplies used to care for residents

-Health & Safety Lead works closely with the Manager, Training & Quality Assurance Lead to make Palm Court safe and secure

-Onsite Maintenance Team and Gardener to promptly address any repairs or renovations for the home and surrounding grounds and gardens.

Human Resources & Training

-Screen all employed staff for safety and criminal records

-Dedicated Training & Quality Assurance Lead to oversee induction iraining for all new staff

-Maintain Training Matrix to ensure all staff complete mandatory E-Learning courses

-TQA Lead supports all staff with training and development including care skills competency assessments

-Ensure all staff follow Palm Court Policies and Procedures managed by QCS (Quality Compliance System)