Palm Court Nursing Home promotes a culture where it recognises the benefits that animals can have on the wellbeing of residents and will aim to accommodate a Resident's pet and visiting animals. 

However, a risk assessment will be carried out where the health and wellbeing of Residents and staff will take precedence when considering the accommodation of a pet or visiting animal. 

In the event that it is not appropriate for a pet to reside at the home, we can liaise with relatives to help organise alternative arrangements. 

As part of our Admissions Process, an inventory of all your belongings are recorded. 

We encourage any high value items to be insured separately, which will be at the cost of the resident. 

Click here for more information about our Admissions Process and what to expect.

Relatives are welcome at any time of day but we do recommend to notify us 24 hours beforehand. 

To make the most of your visit, we encourage visitors to come in the morning between 10am and 11:30am (before lunch) and between 1:30pm and 4:30pm (before tea). 

If you would like to dine with your loved ones, especially after a long journey, simply let the Manager know in advance who can book you in for lunch or tea for a small additional charge. 

Yes, as part of our Admissions Process, we gather and record information in relation to nutritional and hydration preferences including food allergies to determine how we can meet your dietary needs whilst ensuring that assessments and individualised plans of care identify risk, choice and promote independence. 

Palm Court Nursing Home recognises that good nutrition plays a vital role in wellbeing and health and that malnutrition or dehydration can have a huge impact on the physical and mental health of Residents and their ability to carry out everyday activities. 

A Care Plan is produced for all Residents that details the wishes, preferences, abilities and support required in relation to meeting nutrition and hydration needs.  

Read more about our Admissions Process

Yes, as part of our Care Planning, we carry out a Cultural, Spiritual, Social and Relationships Assessment to record if you would like support to access any religious or spiritual communities, places of worship, or any religious or cultural routines that all staff should be aware or and respectful of.  

Palm Court welcomes and encourages cultural and spiritual diversity wherever possible. Our Well-Being Co-Ordinator can organise activities around key dates and festivals to celebrate with relatives.

Yes we do! We love welcoming couples to our Well-Being Community - we have lovely spacious double rooms with ensuite facilities and an area to lounge and dine together. 

We also offer a Couples Discount, so please get in touch and reserve your room now! 

Yes, Resident Contracts with Palm Court can be terminated under specific cirumstances, including: 

*when the Resident’s condition changes to a point where the Home no longer has the resources to meet the change in needs

*when there is continued late payments or a long period of no-payment 

*when the Resident displays unacceptable conduct to the Home’s staff, other residents and their relatives.

We always endeavour to meet the needs of each resident and welcome the opportunity to make any adjustments to improve your experience. 

However, if a resident wishes to terminate their contract - they may do so in writing to the Manager giving at least two weeks' notice during a Trial Period. Thereafter,  a  minimum of four weeks’ notice must be provided in writing.  

The Contract will not end until one (1) month after receipt of notice of the termination and the standard charges shall be applied until this end date, irrespective of whether the Resident vacates the room earlier. 

The standard charges must be paid in full within 7 days of the end of the Notice Period.