Quality Improvement 
& Innovation

Quality Improvement & Innovation

Palm Court Nursing Home is a DIGITAL FIRST care home where innovation and technology empowers our staff to deliver the best care with the greatest efficiency, while looking after the environment. Our paperless approach to working ensures our team uses the digital systems in place, printing only when absolutely necessary. 

Timeline of Development: 

PHASE 1: 
December 2019
E-Learning for You (eLFY) - Upgrade Online Staff Training Platform 

September 2020
Quality Compliance System (QCS) - Company Policies & Procedures

PHASE 2 - March 2023
Person-Centred Software (PCS) - Care Planning System
Mobile Handheld Devices - Zebra Handsets


PHASE 3 
November 2023
PCS Maintenance - Home Maintenance & Repairs portal

February 2024
Cloud Computing - Shared Drive for Senior Management (password protected)


PHASE 4 - May 2024
PlanDay by Xero - Duty Rota 
PlanDay App used by staff to check shifts, request Annual Leave, receive payslips


PHASE 5 - 10 February 2025
ATLAS eMAR (owned by PCS) - medicine management system streamline with PCS 

Quality Assurance

We have an Open Door policy to help us understand what we are doing well and where we can improve. We seek feedback and suggestions from staff, doctors, visiting healthcare professionals, the residents themselves and once a year, we send out our annual survey to relatives. Here at Palm Court, we always look to improve quality and performance in all areas of the home. Every month, we review standards in:


- Infection Prevention and Control (IPC)

- Resident Care Planning and Medication

- Nutrition & Skin Health

- Regulatory and Compliance

- Dining Experience

- Facilities & Maintenance

- Staff Training and Development