Care fees are based on a weekly charge which includes 24-hour Care in line with the person-centred care plan, meals and snacks, laundry services. 

We recommend that you have funds to cover a long-term stay of at least 1 year. 

Please get in touch with the Manager should you have any further questions.  

Yes, we accept funding from the NHS and Local Authorities (LA). A "top-up" will be required in the event that the NHS or LA funding does not cover the full Weekly fee. 

Our Accounts Department must be notified if funding will be reduced or withdrawn. In the case of complete withdrawl, the resident and/ their financial POA will remain liable for the full cost of the weekly fees. 

Depending on your financial circumstances, you may qualify for Local Authority Funding or NHS Funding - either Funded Nursing Care (FNC) or Continuing Health Care (CHC).

If you think you qualify for funding support, we recommend you seek financial advice. We can also talk you through the various options and put you in touch with the right department. 

If you have any concerns about running out of funds, we recommend you plan ahead and apply for help from Social Services at least three months before your estimated depletion of funds.

Notify the Manager or our Accounts Department as soon as possible so that we can help you explore alternative options for funding and if necessary, transfer to another care setting.  

If for any reason you are away from Palm Court such being admitted to hospital, the weekly care fees will remain payable in order to keep your room.

In order to secure your room, we require an advance payment of 2 weeks of your agreed care fees.

Should you decide that Palm Court is not for you, then we will give a full refund within 28 days of written confirmation that you no longer require a room. 

We require 4 weeks' notice in writing. 

The Contract will not end until one (1) month after receipt of notice of the termination and the standard charges shall be applied until this end date, irrespective of whether the Resident vacates the room earlier. 

The standard charges must be paid in full within 7 days of the end of the Notice Period. 

There will be a charge for overdue clearance of belongings. 

Yes, depending if your needs change and annual review of fees. 

You will be notified in writing of any changes and will be an extension of your contract. 

Our Annual Fee Increases are calculated according to any change in care needs that require more assistance, on top of the annual fee increase of 2.5% 

There is a fee for Last Offices to settle any outstanding bills to close the account. 

The care fees stop when all personal belongings have been removed from the room 

7 days unless the Manager agrees in writing to an extention where care fees will still apply. 

Any unclaimed items will be held onsite for a further 5 days after which time will be disposed of and a disposal fee will be issued.