Home in Progress
Philosophy of Care
Philosophy of Care
No yesterday. No tomorrow. Only today. People with dementia live in the moment. At Palm Court, personhood is celebrated and respected, promoting independence and individuality. Through knowing each of our residents' preferences and passions, we are able to enhance the quality of daily experiences and the quality of person-centred care.
Palm Court Quality Promise
Palm Court Quality Promise
Every member of our Well-Being Community can expect a personalised level of quality in all aspects of their care and daily experience such as care plan, accommodation, food and drink, activities and lifestyle.
SHAINA KUMAR
Registered Manager
Shaina has a true passion for caring for the elderly and brings a wealth of experience and expertise working in the healthcare industry - from being a care assistant and a team leader to making the transition to become a Registered Manager. She has also held Senior Management positions such as Area Manager and Operations Manager for leading UK domiciliary agencies and care homes.
Shaina forms strong bonds with relatives and healthcare professionals, ensuring the team delivers high standards of compassionate and person-centred care. She is the Home's Business Continuity Lead and Safeguarding Champion.
ANDY NORMAN
Deputy Manager
Andy Norman, a Registered Mental Nurse (RMN), comes to Palm Court with more than 35 years experience in the health care sector. In his role as Deputy Manager, Andy oversees our Staff Training and Development; and is our designated Infection Prevention & Control (IPC) Lead ensuring that all staff are following current Government Guidelines and IPC training is up to date. Andy also carries out all our COVID-19 testing for staff once a week and once a month for residents.
Nursing Team
Monica Morega
Registered Nurse
Medication Lead
Manju Patel
Registered Nurse
Tissue Viability, Catheterisation & Venipuncture Lead (Day)
Javnika Pandya
Registered Nurse
Tissue Viability, Catheterisation & Venipuncture Lead (Night)
Dominador Ebiota
Registered Nurse
Health & Safety Lead
Roxana Crisan
Registered Nurse
Engagement Team Leader
Senior Carer Champions
Nalla Sanchez
Senior Carer
Nutrition & Hydration Champion
Rose Arnaez
Senior Carer
Moving & Handling Champion
Camelia Frent
Senior Carer
Infection Control Champion
Rufina Palatan
Senior Carer
Privacy & Dignity Champion
Rebecca Beard
Senior Carer
Dementia Awareness Champion
Engagement Team
Department Champions
“Palm Court is a lovely home, staff are very caring and the environment
is warm and welcoming”
Friend of a Service User
“Mum had a fantastic time here – got spoilt while here. Would like to come back again. Thank you all so much.”
Linda, Respite Care Relative
“I visit Palm Court every six weeks.
It is a lovely comfortable home and the staff are very helpful”
Heather, Chiropodist
“Haven’t seen Mum looking so good in ages and eating so well. The staff are extremely good, kind and caring. The transformation is fantastic.
John, Dementia Care Relative
Our CQC Rating
Dementia Friends
Palm Court is a Dementia Friend of the Alzheimer's Society where staff attended a session to help raise awareness about living with dementia and how to support relatives.