Palm Court Quality Promise
Palm Court Quality Promise
Palm Court promises the care your loved one receives will be delivered with Honesty, Integrity and Courtesy with the mission of enhancing their quality of life in a safe, caring and loving environment.
Philosophy of Care
Philosophy of Care
No yesterday. No tomorrow. Only today. People with dementia live in the moment. Palm Court is a place where personhood is celebrated and respected, promoting independence and individuality. Through knowing each of our residents' preferences and passions, we are able to enhance the quality of daily experiences and the quality of person-centred care.
"If there is any change at all to mums health/wellbeing the nurse never fails to inform us and query with us if a problem arises. Although given the choice mum would rather be at home she seems to have accepted being at Palm Court, and we as
a family are relieved she is in a safe environment, which is clean, bright, albeit a basic room but adequate. Thanks to all the staff for their dedication and hard work, it is very much appreciated. .
Val, Daughter of Resident
October 2025
My Wife is settling in very well in the Nursing Home, and I find the Manageress, the Nursing Staff and all the Carers to be very dedicated and caring people.
My wife's room is quite sufficient. It is en suite and has a small wardrobe and a small chest of draws, which is enough for my wife.
In conclusion, I would say my wife is very well looked after.
Ian, Husband of Resident
September 2025
"I am unable to visit my brother due to distance from my home 80 miles away.
Occasionally one of the carers rings me to speak to my brother which is a very thoughtful thing to do, I appreciate that.
I'm kept updated on his medication and health."
Mary, Sister of Resident
April 2025
"Palm Court provides outstanding care for my mum, she is always clean, tidily dressed and they remember to put her earrings and necklace on, which is a lovely touch. The staff are very approachable and friendly, nothing is too much trouble.
My mum isn't always the easiest to care for but they always give her 100%.
The home is always clean with no nasty odours. Excellent care. Excellent staff .
Michaela, Daughter of Resident
January 2025
Needs are understood and met
“Staff demonstrated a good knowledge about individual people and the risks associated with their care.” - pg9
“Visitors told us, ‘Good number of staff, always staff around to help and they pop in all the time to check all is ok.’” - pg12
Strong, Visible and Responsive Leadership
“There were regular opportunities for staff and management to discuss incidents or areas for improvement.” - pg2
“Staff felt the management team were open and approachable.” - pg41
CQC Inspection Report
Published 20 January 2026
Effective Governance Systems
“The Provider and Manager had re‑introduced quality assurance systems to ensure any improvements required were identified, monitored and actioned.” - pg2
“The Manager undertook Root Cause Analysis (RCA) of incidents and accidents.” - pg5
Dementia Friends
Palm Court is a Dementia Friend of the Alzheimer's Society where staff attended a session to help raise awareness about living with dementia and how to support relatives.
IPC Annual Statement
As a requirement of the Health and Social Care Act 2008 Code of Practice in the prevention and control of infections and related guidance, it is required that an annual statement be produced regarding compliance with good practice on infection prevention and control. You can read our IPC Annual Statement below.